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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

How Do I Watch?

After you purchase:

  • Log in to your account at watch.lightsup.org

  • Select a video from your library

  • Click play and enjoy the show

The production streams on any device with a modern web browser, including phones, tablets, laptops, and desktop computers. We recommend using the latest version of Google Chrome, Safari, or Firefox for the best experience.


To watch on your TV, you have three options:

  • Chromecast (Android or PC): Open the video in Google Chrome. Look for the cast icon in the bottom right corner of the video player. Click it and select your Chromecast device. Your device and TV must be on the same Wi-Fi network.

  • AirPlay (iPhone, iPad, or Mac): Open the video in Safari. Tap the AirPlay icon in the video player. Select your Apple TV or AirPlay-compatible smart TV. Your device and TV must be on the same Wi-Fi network.

  • HDMI cable: Connect your laptop directly to your TV with an HDMI cable. Open the video in your browser and it will display on your TV screen. This is the simplest and most reliable option.

What do I need to stream?

A screen (phone, tablet, laptop, or TV), speakers, and a reliable internet connection.


The production streams directly, so a strong and stable connection is required for smooth playback. No downloads, no DVDs, no special equipment, no app required.

What is the difference between a 3-day rental and a purchase?

A 3-day rental ($7.99) gives you access to stream the full production for 72 hours from the time of purchase. Watch as many times as you want during that window.


A purchase ($18.99) gives you extended access to stream the production anytime. Watch it again and again, share a viewing night with family, or come back to it during the holidays.

What devices are supported?

The production streams in any modern web browser. This includes:

  • Phones and tablets (iPhone, iPad, Android)

  • Laptops and desktops (Mac, Windows, Chromebook)

  • Smart TVs via Chromecast, AirPlay, or HDMI cable

There is no dedicated app at this time. You watch directly in your web browser.

How does church screening work?

Church screening licenses allow your congregation to watch the full production together on a large screen.


Licenses start at $99 for groups under 100 viewers and $199 for groups of 100 or more. You get 90 days of streaming access from the date of purchase.


Visit lightsup.org/churches for full details, pricing, and a screening guide.

I am having trouble streaming. What should I do?

First, check your internet connection. The production is over two hours long and requires a stable connection for uninterrupted playback.


If you are experiencing buffering, try the following:

  • Close other apps or browser tabs that may be using bandwidth

  • Move closer to your Wi-Fi router or switch to a wired connection

  • Try a different browser (we recommend Google Chrome or Safari)

  • Restart your browser or device

What is Lights Up Productions?

What is Lights Up Productions?

Lights Up Productions is a 501(c)(3) nonprofit ministry creating original musical theatre from a Christian worldview for nearly 30 years.


Our productions have been performed across 38 states and internationally in Poland, Austria, Italy, and the Czech Republic.


We are based in Sioux Falls, South Dakota, where we perform sold-out Christmas and Easter productions at the Historic Orpheum Theatre.


To learn more about our mission or to support our work, visit lightsup.org.

Can I share my account with family?

Your login works on any device. You can log in on your phone, your laptop, or your TV at different times.


However, the production can only be streamed on one device at a time.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.